YOUR INFORMATION
Privacy policy
Last updated October 4, 2026
This notice describes information handled by this website and the current development build of Battle of Ascendants: Nexus Eternal (BANE).
Who operates the game
Frost Cinder Studios is operated by an independent developer in the United States. For support or privacy requests, contact support@frostcinderstudios.com.
When you visit this website
The site is hosted through OpenAI Sites and Cloudflare. Hosting and security infrastructure may process your IP address, browser and device information, request times, visited URLs, and technical traffic information to deliver and protect the website.
This version of the site has no studio-operated advertising trackers, analytics tags, newsletter signup, contact form, or website account registration. External links take you to services with their own privacy practices.
When you play BANE
- Local preferences: the game stores settings such as your chosen profile name and picture, team preference, and audio, graphics, and camera settings on your device.
- Epic sign-in: online features use Epic Online Services. The integration can process Epic account and product user identifiers, display names, available profile and language information, friends lists, and online presence for sign-in, social features, and multiplayer sessions. BANE does not ask you to give the studio your Epic password.
- Lobbies and matches: lobby names, host and player profile information, hero and team choices, chat, and gameplay state are shared with the host and other participants as needed to run the match.
- Network connections: matches use player-hosted servers. Connections may be direct or relayed; other connected participants may learn network addresses. Local-network play uses local network connections.
- Diagnostics and service metrics: the game and integrated services may keep local diagnostic files and process network and session information. Epic’s integration can send session metrics such as account identifiers, display names, and session host-address information.
The current build does not include a studio-operated cloud-save service, advertising system, or real-money checkout. Its equipment shops use in-match gold.
Chat and support messages
Lobby chat is visible to participants and passes through the player-hosted server. The current game keeps a limited recent chat history in memory; it does not include a custom studio chat archive. Other participants can still record or share what they see.
If you email the studio, your email address, message, and attachments are processed to handle your request. The support address uses Cloudflare forwarding and the operator’s email provider. Please send only information needed for the request, and never send passwords or sign-in codes.
Storage and retention
Local preferences remain on your device until changed or removed. Session information held in the game’s memory lasts for the relevant session; local logs and service caches may remain separately. Information held by Epic and the website or email providers follows those services’ retention practices.
You can ask the studio to review or delete information it holds about you, including support correspondence. Some information may need to be retained for an unresolved support issue, security investigation, or applicable legal requirement. A request to the studio does not automatically delete your Epic account or copies held by other players.
Your choices and requests
You can change local game preferences, avoid sharing personal information in lobby names or chat, and manage the game’s authorization through your Epic account. Local-network play does not use Epic account sign-in.
For questions, access, correction, or deletion requests, email support@frostcinderstudios.com. Include enough information to identify the relevant request or account. Identity verification may be needed before account-related information can be disclosed or changed. Rights and any applicable exceptions depend on your location.
Service providers
Providers may process information in the United States and other countries where they operate. Their independent processing is described in their notices:
Changes
BANE is in development. This notice will be updated when the website or game’s information practices change. The date above identifies this version.